I'd imagine (not exactly official, but common sense), you'd need proof from doctors, pictures to show that you are allergic to the buds pro to get anywhere. Fear of something is not exactly evidence.
Hi @y4m4, I am sorry to hear you're having issues with your Buds Pro.
Based on what you've described, I recommend for you to head into your nearest authorised service centre with your proof of purchase so that we can take a closer look into this.
To book an appointment prior to heading in-store or to drop off your device via Australia Post: https://www.samsung.com/au/support/your-service/main
To find your nearest store: https://www.samsung.com/au/samsungstore/
I did exactly that and went to the Samsung Store to return my Buds.
However, I am very disappointed to hear back from Samsung today saying there's nothing wrong with the product when it is very clear from all of your customers responses that there is a major issues.
Different treatment of customers from one country to another is not being socially responsible for corporate like Samsung.
I recently purchased the galaxy buds 2 pro and have just got my hearing back from a bad ear infection over the past few weeks and just happened to read an article relating to the galaxy buds 2 pro being a possible cause. Ive never really experienced an ear infection before so I'm concerned about using them again due to the experienced pain and inconvenience of having little to no hearing for almost a week. The right ear got sore first but I was still using the left ear bud not even thinking that the ear buds could be the possible cause of my ear infection until my left ear got inflammation also.
How can I get a refund if not purchased directly from Samsung?
I'm getting the same issues - itching, burning, redness, blistering, flaking, scabbing and/or fluid leaking from the ear.
I've contacted the AU Samsung Customer Care Team, and they have flat-out refused to acknowledge the issue, or provide a refund on my purchase.