Galaxy active2 not tracking sleep

[KrispyEaters]

Hello, I'm having issues with my active2 not tracking my sleep. I had been updated recently adding the blood pressure/ECG functions. I can't seem to be able to get a ECG reading as well, doesn't seem to register my readings. Any help or insight would be muchly appreciated 

[Helenna]

Hi, we recommend you to perform reset your Galaxy watch active2 and check again if your'e able to track your sleep.

Please visit the link below to reset the watch by following the steps:

https://www.samsung.com/ca/support/mobile-devices/samsung-smartwatch-reset/#:~:text=On%20most%20Sams....

[KrispyEaters]

I've already done a full reset and the issue persists

[Nylah]

Hi, we appreciate your efforts in trying all the necessary troubleshooting steps.

As you have tried everything to get it resolved, we have the only option left is to get the device examined by the service technician to know the root cause of the issue and get it fixed.

Please visit the given link to know the nearest Samsung authorized service center.

https://www.samsung.com/ca/support/service-center/