Original topic:

Galaxy buds 2 left bud not charging

(Topic created on: 07-29-2023 09:05 PM)
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sushant16
Active Level 1
Options
Wearables
I use buds carefully and it hasnt been dropped or anything but suddenly the left bud wont charge and the green light on bud stays on 
..please help..i have tried resetting from app 
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7 Comments
Troubadour
Active Level 10
Wearables
When you close this post and get the main Comminity page look for the search icon, tpp right, search for "bud" and ypu will find others' suggestions on possible causes and solutions.
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Wearables
Have you tried cleaning the charging contacts? It might not connecting properly, debris blocking or can be corroded.
sushant16
Active Level 1
Wearables
Naah everyrhing looks fine and also cleaned it properly. Still nothing
Wearables
If you have already performed reset (and update software i assume), and nothing wrong in the connection, you might need to contact Samsung support for warranty.
sushant16
Active Level 1
Wearables
And FYI I moved from India to Australia. I.e. from extreme Hot to Extreme Cold climate. Does that also make some effect on them? Coz they stopped working right after I panded here
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sushant16
Active Level 1
Wearables
Landed*
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SamsungClaudette
Community Manager
Options
Wearables

Hey @sushant16

Thanks for reaching out. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analysed, our team will get back to you with a response to advise further steps.

To send an error report for a wearable, follow these steps:

  1. Go to Galaxy Wearables app > click on the device desired on the side menu
  2. In the side menu, tap Contact us > Error reports (in the Get help section)
  3. Fill in details and the frequency of the issue that you have with the wearable.
  4. Click send.

 

Kind Regards,

SamsungClaudette

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