Original topic:

Galaxy Buds 3 disconnecting from calls and sound issues

(Topic created on: 01-05-2025 10:37 PM)
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Bekkah
Beginner Level 4
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Wearables
Is anyone else having issues with their galaxy buds 3? I have had them for about 2 months now and I have noticed that it disconnects often from my calls and people have stated that it sounds like I'm underwater at times and that it's muffled. 

Additionally when I call people, for some reason they cannot hear me when I'm using my buds at times forcing me to put them in speaker.

I have made sure that they are cleaned up to date and fully charged so I'm not sure why this error is persisting 

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RedDogRabbit
Expert Level 5
Wearables

You can try:

Unpairing & Pairing again. 

Resetting the Network Settings.

Factory Reset the Earbuds & Pair again. 

One of these should correct the issue, as long as it's not a hardware problem with the Buds. 

Helenna
Moderator
Moderator
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Wearables

Hi Bekkah,

We are sorry to hear that you're experiencing issues with your Galaxy Buds 3 Pro.

Re-pair Your Buds:

  1. Delete the Galaxy Buds 3 from your Bluetooth device list.
  2. Reset the buds: Place them in the case, wait 10 seconds, and hold the case's touchpad/button for a full reset.
  3. Reconnect to your phone via Bluetooth.

Avoid Interference: Move away from crowded wireless environments (e.g., near Wi-Fi routers, smart devices, or other Bluetooth devices).

  • Microphone Blockage: Dust, earwax, or moisture blocking the microphone or speaker vents.
  • Audio Codec Mismatch: If the buds use a codec that’s not optimal for your device, it could degrade audio quality.

Steps to Fix:

Clean the Buds: Gently clean the microphone and speaker mesh with a soft, dry brush or microfiber cloth.

Adjust Bluetooth Audio Codec: Go to Settings > Connections > Bluetooth.

    1. Tap the gear icon next to the Galaxy Buds 3.
    2. Select the best available codec (e.g., AAC or SBC).

Use Ambient Sound Mode: In the Galaxy Wearable app, activate Ambient Sound during calls to enhance voice clarity.

Reset the Buds: Perform a full reset using the Galaxy Wearable app or the physical reset method mentioned above.

Test on Another Device: Connect your Galaxy Buds 3 to another phone or computer to see if the issue persists.

If it works fine on another device, the issue might be with your phone’s Bluetooth stack or compatibility.

Check Fit and Placement: Improper fit can cause muffled audio. Make sure the buds are seated securely and that you’re using the correct-sized ear tips.

Thank you.