Galaxy Buds Live earphone not connecting

[Anonymous]

Hi fellow Samsung member. 

I got the Samsung Galaxy Buds Live today and about an hour after using it, the left earpiece stopped working and the only message I get is "Disconnected ".

In the Galaxy Wearable app, I see just one earpiece (see screenshot).

Has anybody run into this issue and is there a way to get it to work?

Thanks,

[Tallman]

Nope, mine works fine. Try reset the Buds Live?

[Anonymous]

I did try the reset but no luck.

[Tallman]

Does left ear bud charge?

[Anonymous]

yes. I see the red light when I open the case and put it on there.

[Cassidy]

Your earbuds do not work

• The battery may be completely discharged. Charge the battery completely before using the earbuds.

• If an earbud’s touch-sensitive sensor does not make contact with your ear, the earbud may not work. If you do not hear a sound informing you that the earbuds are detected, remove the earbuds from your ears and put them in again.

• If the earbuds’ touch feature becomes unresponsive or the earbuds do not work properly, insert the earbuds into their corresponding slots in the charging case, close the charging case, and then remove them after seven seconds or more.

A Bluetooth connection is not established or your earbuds and the mobile device are disconnected

• Ensure there are no obstacles, such as walls or electrical equipment, between the devices.

• Ensure that the latest version of the Galaxy Wearable app is installed on the mobile device. If necessary, update the Galaxy Wearable app to the latest version.

• Ensure that your earbuds and the other Bluetooth device are within the Bluetooth connection range (10 m). The distance may vary depending on the environment the devices are used in.

• Restart the mobile device and relaunch the Galaxy Wearable app.

• If only a single earbud is connected to your mobile device, restart the earbuds to connect them both.

Restarting the earbuds If the earbuds’ touch feature becomes unresponsive or the earbuds do not work properly, restart the earbuds. To restart the earbuds, insert the earbuds into their corresponding slots in the charging case and remove them after seven seconds or more. If the charging case has low battery, connect the charging case to the charger first.

[Anonymous]

I've tried all the steps mentioned, but still no dice.

[Cassidy]

Humm @Dom

https://www.samsung.com/ca/support/service-center/

[keagan]

Thanks Tallman and Cassidy.

Hi Dom, Thanks for performing the troubleshooting steps and letting us know. As the device needs to be examined by Samsung technician, I would like to request you to please contact our live chat support to book an appointment with the nearest service center to know the root cause of the issue.

https://chatbot.samsungcs-canada.com/chatbot?source=dotcom