Original topic:

Galaxy buds pro - 1 ear not charged

(Topic created on: 08-16-2022 05:08 AM)
171 Views
lolela
Beginner Level 2
Options
Wearables
Just bought Galaxy buds pro. The wearable app shows that the right ear bud didn't get charged as the left ear in the case, lower % on the right ear. I uninstalled the app and reinstalled it, still same issue. Thought may be hard wear issue, returned it and got another one, same issue. Anyone has this problem?
1 Comment
Helenna
Moderator
Moderator
Options
Wearables

Hi lolela, I am really sad to hear this issue on the new Galaxy buds pro.

Please reset your ear buds and verify if both are charging.

Navigate to and open the Galaxy Wearable app on your Galaxy phone >> tap General. Tap Reset, and then tap Reset to confirm.

Also, when charging, be sure to use the included USB cable and a Samsung-approved wall adapter (sold separately). Alternatively, the earbuds are compatible with select Samsung QI-compatible wireless charging pads or phones using PowerShare.

The earbuds may not charge or properly charge if the earbud tips or wingtips are not attached correctly.

0 Likes