Galaxy Buds2 Pro Keeps on Disconnecting and Reconnecting

[JamEsguerra]

Hi, anyone having same experience with me. My recently purchased buds pro 2 keeps on disconnecting and reconnecting, but I was able to resolve it by unpair/re-pairing but It came back a while ago, and resolved it again using the same method.

Another thing is that one time, when it reconnected the volume is so low even when put at max volume.

By the way the product i received already had broken transparent tape, although the samsung seal is still intact. 

Cover image

[JamEsguerra · Accepted solution]

UPDATE: I THINK I KNOW WHAT MAYBE THE PROBLEM.

It think it maybe one of these two, the galaxy buds automatically tries to connect to the signed gadgets near me even when I am using it on one device and not on the other. Haven't been disconnected since i turned these off from "Bluetooth Settings" and "Wearables"

[summeRamirez]

Thanks for the update!

[wvuota]

This is the only thing that fixed the issue with my macbook and probably fixed the issue with my phone but haven't tested yet. Although the 1-2 second disconnects happened way less frequently on my phone. I was about ready to send these back as it one or both earbuds would disconnect for a few seconds every 10-15 seconds. The audio quality even seems better. I was also able to re-enable Airplay Receiver. Thank you!

[JamEsguerra]

24 JANUARY
UPDATE:

I TRIED TURNING ON THE FEATURES AGAIN, I GOT DISCONNECTED/RECONNECTED AGAIN.

[TeamGalaxyRene]

Hello JamEsguerra,

Thanks for sharing an update regarding your Samsung Galaxy Buds 2 connectivity issues that re-occurred again.

We highly recommend that you immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung Engineers/Technicians are competent to assess your device and offer solutions to restore it up to optimum performance.

https://www.samsung.com/ph/support/service-center/

For more assistance, you may contact us on our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

https://www.samsung.com/ph/support/contact/#onlinesupport  

Or our Samsung Customer Care direct hotline numbers below.

#GALAXY or #425299 [Mobile Phones & Tablets]

Available 24/7

1-800-10-7267864 [All Product, Toll Free, PLDT]

1-800-8-7267864 [All Product, Toll Free, Globe]

842 221 11 [All Product, Landline]

Daily (8:00am to 8:00pm)

[JamEsguerra]

LAST UPDATE: IT HAPPENED AGAIN, SO I'VE SENT IT TO THE SERVICE CENTER. THEY'VE REPLACED THE BUDS. :) IT'S WORKING FINE NOW. NO ISSUES EVEN WHEN I ON ALL THE FEATURES

[ihordotsenko]

Wow, then I am going to visit the service center ASAP. But I am in Ukraine, interesting if the outcome is the same 😄 will post an update later)

[ihordotsenko]

I faced the same problem... Everything was working properly and then I decided to listen to the music on my Watch5 Pro, paired successfully and since then I have had this issue... Sometimes my buds disconnect even every 2 mins... I am really disappointed. Trying to disable the auto-switch feature, will see if it helps...