Galaxy Buds2 Pro Not Working

Jamie_123 · ‎09-19-2023

Hello everyone,

I got Galaxy Buds2 Pro that work as regular earbuds, but all the settings in the Galaxy Wearable app are greyed-out.

The service center and Samsung support refused to fix it in Canada by stating that it is an "international model".

Troubleshooting steps I have tried so far:

- Pair/unpair

- Clear data and cache of Galaxy Wearable

- Tried the usual pairing steps on the manual

Does anyone know how to alleviate this problem?

I attached screenshots of the app UI for your reference.

Your help is appreciated,

Jamie

RedDogRabbit · ‎09-19-2023

Don't know what you have tried so far, but:

See if that helps?

Jamie_123 · ‎09-19-2023

Thanks for the reply, I have tried this already.

RedDogRabbit · ‎09-19-2023

I would have known that, if you said what you tried, before you edited your post.

What device are you trying to use with your Buds?

Jamie_123 · ‎09-19-2023

Samsung S23+

ChriS23U · ‎09-20-2023

I have the same issue. There doesn't seem to be any clear help on this prominent issue; this is quite ridiculous and very frustrating.

Jamie_123 · ‎09-20-2023

I agree. This is ridiculous; Samsung needs to find a solution to this ASAP!

Helenna · ‎09-21-2023

Hi, I request you to please reset the buds by performing the steps in the given link and check it once again.

Jamie_123 · ‎09-21-2023

Thanks for the reply.
Even though I am connected to the Buds2 Pro (via Bluetooth), it tells me to connect to them first (in order to reset them).