Galaxy Buds2 Pro

[DASquires]

Hi there,

Is there a way to mute your calls on the Buds2 pros? I had this feature on my Buds+ but I don't seem to find it here on the Buds2 Pro. Anyone have any insight?

[RedDogRabbit]

I use Google Assistant, but you might be able to Bixby as well. 

While listening to music, or not, I touch the right multi function button on my right Earbud (Jabra Elite Active 75t), and Google Assistant wakes up and I just say "Call & the Contact's name" and the Call is initiated. 

[DASquires]

Thanks for this!

I'm also looking to mute the call I'm ok using the buds.

Before on my buds+ I'd tap and hold and it would mute the call... and I'd do the same to unmute.

For some reason you can't do that on here. I'm wondering if they took it away?

[RedDogRabbit]

On my Jabra Elite Active 75t, I just tap the left Earbud's multi function button.

I think that on your Buds 2 you have to tap & HOLD to mute the mic on your Buds.

Not sure if it's left or right? 

Guess make a test call to a friend. 

[DASquires]

Thanks. On my buds+ it didn't matter which side I pressed and held. Tried doing the same thing on the buds2pro and got nothing. It's trying to possibly turn on ANC or Ambient mode...

But I'd love for it to mute my microphones on the buds when I need it to

[RedDogRabbit]

Have a look at the link below. 

https://www.samsung.com/us/support/answer/ANS00078137/

[Nylah]

Hi , we request you to please follow the below steps once and check.

To decline a call, touch and hold the touchpad for more than two seconds.

To end a call, double tap the touchpad.

To turn off the microphone, tap and hold the touchpad during a call so the other party cannot hear you.

This will mute the call, and nothing will be displayed on the phone.

[DASquires]

Hi Nylah

Thank you for your response. I've tried all of suggestions above. When I press and hold the TouchPad during a call... I hear 2 beeps. It sounds like a beep that says it's not available.

Am I doing something wrong?

[RedDogRabbit]

I don't know if you're doing anything wrong, but at this point, I'd suggest that you Factory Reset your Buds. 

See if that resolves the issue for you. 

Instructions on how to Factory Reset your Buds:

1. Open the Galaxy Wearable app on your device.
2. Tap on Earbud settings.
3. Tap Reset.
4. Tap Reset again to confirm.

[Nylah]

Hi, just to confirm is your issue is resolved after performing the above steps?