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Original topic:

Galaxy Earbud+ Right side not working. Need to Pay for Evaluation and Charges for Replacement

(Topic created on: 06-15-2023 01:59 PM)
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Members_xzZVOZv
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Wearables

Recently found out my Galaxy Earbud+ right piece has very low volume, the left piece works fine.

Not sure if this is product quality problem. Was checking with online chat agent.

I need to drop by to Service Center and to pay $32.40 for evaluation and $21.60 for labour. These exclude fees for spare parts replacements.

My question is, why we are liable to pay for product evaluation if that is product quality issue?

Can Samsung response? 

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