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Original topic:

Galaxy Watch 4 Samsung Pay

(Topic created on: 03-02-2022 08:23 AM)
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EthanOng
Active Level 1
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Wearables
Anyone having issue with using Samsung Pay on your Galaxy Watch 4? When I tap my Watch on the credit card machine, MRT and Bus, sometime it work and sometime it doesn't, when it doesn't, I need to turn off and on NFC in order for it to work.
7 Comments
Wearables
Watch I will always make sure I have triggered Samsung Pay before I tap.
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EthanOng
Active Level 1
Wearables
I always press and hold the back button to launch Samsung Pay but sometime it work and sometime it doesn't.
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WXNG
Beginner Level 5
Wearables
Where did u usually tap your watch on the reader ....Cos if I am not wrong..The NFC location is at top of the watch..At least it is for my active 2
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Blacketick
Active Level 3
Wearables
I hover the my whole watch face onto the reader. No metallic straps that DOES interfere with the card readers.
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SamsungNantakkumar
Moderator
Moderator
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Wearables

Hello EthanOng. I am Faiz from Samsung.

We're sorry for the experience. Should you require further assistance, kindly contact our Samsung Care Line at 1800-425-2997 and our experts will be able to advise you accordingly.

Thank You.

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Blacketick
Active Level 3
Wearables
Please check if it is a software issue? I strongly believe those that want to have a 1:1 exchange for hardware issues or manufacturing error would want to do it soon within their warranty period.
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Blacketick
Active Level 3
Wearables
Hey Ethan, am on the same boat as you, it intermittently works making me (and those of you who share the same issue) look like an **bleep** holding up the queue for the bus and/or train.

I've googled this but nothing came up for the Watch 4, however I did try removing and re-adding whichever card that you use for transport. It still bears the same results for me. Hopefully it is a software issue.
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