Galaxy Watch 4 software upgrade

[Members_exMgEF9]

Hi there 

I did a software upgrade on my Galaxy Watch 4 recently and now it is asking me to setup a new cellular connection, when I go to do this it is telling me that "your current software version isn't supported. Visit a service centre

Just curious if anyone else has come across this one and how they fixed it

Thanks in advance

Paul

[SamsungClaudette]

Hey @Members_exMgEF9

Based on what you've described, I recommend for you to head into your nearest authorised service centre with your proof of purchase so that we can take a closer look into this. Please be aware that due to our Privacy Policy, your device may be factory reset before being assessed. I highly recommend backing up your device via Smart Switch, OneDrive and/or Google to ensure none of your data is lost.

For more information on how to back up your device: https://www.samsung.com/au/support/mobile-devices/back-up-samsung-device/

To book an appointment prior to heading in-store or to drop off your device via Australia Post: https://www.samsung.com/au/support/your-service/main

To find your nearest store: https://www.samsung.com/au/samsungstore/

Kind Regards,
SamsungClaudette