Galaxy Watch 5 back button is not working

[Members_FITDgaC]

I have only had my Watch 5 for about a month now, and I now have a problem with the back button on the watch. When I customize the key to 'show recent apps', it works perfectly ok, but when I change it to 'Go to previous screen', it doesn't work. Would this be a software issue? And how do I fix it?

Thanks

Venus

[SamsungClaudette]

Hello @Members_FITDgaC

I am sorry to hear you having a problem with your smart watch. Based on what you've described; I recommend for you to either reboot you watch.

To force a reboot on your watch, press and hold the Home key (Power key) and Back key at the same time until "Rebooting..." displays. Do not select Power off on the screen or Restart when it appears.

 If that doesn’t work you can head into your nearest authorised service centre with your proof of purchase so that we can take a closer look into this. Please be aware that due to our Privacy Policy, your device may be factory reset before being assessed. I highly recommend backing up your device via Smart Switch, OneDrive and/or Google to ensure none of your data is lost.

For more information on how to back up your device: https://www.samsung.com/au/support/mobile-devices/back-up-samsung-device/

To book an appointment prior to heading in-store or to drop off your device via Australia Post: https://www.samsung.com/au/support/your-service/main

To find your nearest store: https://www.samsung.com/au/samsungstore/

Kind regards,

SamsungClaudette