Original topic:

Galaxy Watch Active2 total failure

(Topic created on: 04-25-2023 08:02 PM)
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Members_zn4yufq
Beginner Level 2
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Wearables

Hi,

Any one got any ideas on this problem?

 

I've got an Active2, which I bought new a few years ago.

2 days ago I thought I try the Health app for swimming indoors. I followed all the instructions to the letter. The app showed that the water lock was on etc. I did not undertake diving etc, but was exercising. When I got out of the pool, I purged the water and dried the watch.

I then noticed that the screen was flicking back and forth between apps without being touched, and then later it was trying to reboot constantly. I left it alone and when I returned the battery was dead and unable to restart. I put it on the charger (original) and nothing happened for a number of hours, finally got it to start charging, but only got to 7% and then the battery discharged again. 

The watch is dead as a dodo. Very frustrated with this, as I followed everything to the letter and now can't even use it as a boat anchor. 

Any advice would be appreciated

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SamsungClaudette
Community Manager
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Wearables

Hey @Members_zn4yufq

I am sorry to hear that you are having this issue. Based on what you've described, I recommend for you to head into your nearest authorised service centre with your proof of purchase so that we can take a closer look into this. Please be aware that due to our Privacy Policy, your device may be factory reset before being assessed. I highly recommend backing up your device via Smart Switch, OneDrive and/or Google to ensure none of your data is lost.

For more information on how to back up your device: https://www.samsung.com/au/support/mobile-devices/back-up-samsung-device/

To book an appointment prior to heading in-store or to drop off your device via Australia Post: https://www.samsung.com/au/support/your-service/main

To find your nearest store: https://www.samsung.com/au/samsungstore/

 

Kind Regards,
SamsungClaudette

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