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11-08-2022 07:18 PM in
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02-14-2023 09:45 AM in
Wearablesmy watch 5 was syncing well with the 365 app until i changed my phone. there is a new watch id and then i cannot sync with 365 anymore.
could it be due to the many watch ids that is creating the problem? is there a way to clean up the old watch ids (even though they are for the same watch)?
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02-14-2023 10:00 PM in
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02-21-2023 10:43 PM in
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03-11-2023 07:58 AM in
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04-03-2023 08:04 AM in
Wearables- make sure your watch is sync with Samsung Health. That is, the steps on your phone after syncing with watch should match. You should also be able to read heart rate on your phone.
- when syncing 365 with Samsung Health, make sure you select a model for your watch and not the phone. Syncing with phone will cause MVPA value to stay at 0.
- if there are multiple ID listed for your phone, I would suggest to do a screenshot of all the ID before reset your watch. Then, once your watch has been re-setup, you will see a new ID displayed when syncing with 365. Choose the new ID.
- Your steps will stay at 0 initially after you sync 365 with your new watch ID. I suggest you do a slow 15 mins jog to register a jogging activity to your watch.
- check that you have the jogging activity on Samsung Health on your phone.
- finally, open 365 and click on sync. That is how I start seeing steps and MVPA again.
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04-15-2023 02:13 PM in
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04-26-2023 08:39 PM in
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04-30-2023 11:05 AM in
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05-10-2023 06:39 AM in
WearablesAt least yours is syncing...my watch 4 is not syncing at all. I hv reset my watch so many times following online instructions. Somehow, my ultra 22 seems to capture the watch before the a pp does. And the ID gets more each time I tried to change trackers. Really need help.
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07-18-2023 08:04 PM in
Wearables