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04-20-2022 04:13 PM in
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04-21-2022 09:47 AM in
WearablesHi, As wireless charging efficiency depends on distance between wireless charging coils embedded in the devices, the Wireless PowerShare feature may not work properly depending on the type of accessories or cover being used on mobile device .
In this case it is recommended to remove any accessories and cover being used from the device that functions as a wireless charging pad before using this feature.
Also the location of the wireless charging coil may vary by device. Adjust the device and the Galaxy Watch4 series to make a strong connection.
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04-21-2022 09:51 AM in
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04-21-2022 05:00 PM in
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04-21-2022 05:20 PM in
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04-24-2022 08:39 AM in
WearablesHi , we suggest you To perform factory data reset. Please backup the data Before performing the factory data reset.
Navigate to Apps screen → Tap Settings → General → Reset.
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04-24-2022 08:45 AM in
WearablesFactory reset is useless and I'm sick of trying this when I know 100% that is not the problem and won't help.
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04-29-2022 10:25 AM in
WearablesHi BloodWolfe, we suggest you to go to nearest authorized service center so that the technician will examine the device and fix the issue. Here's the link to find nearest Samsung Service center. https://www.samsung.com/ca/support/service-center/
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05-02-2022 09:12 PM in
WearablesIm having the same issue. My gw 4 wont charge using s22 ultra powershare. I can hear a chime that its connected but then gives me message to move in the center of phone
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05-05-2022 05:45 PM in
WearablesIf anyone sees this is the future and has the same issue, its most likely that you have battery saving turned on. If it's turned on you can still enable wireless power share but it will not function until you turn off battery saver. You won't receive any notifications or prompts telling you to do this, thus causing you to think your phone is not functioning normal.