Original topic:

Gear S2 Bluetooth won't turn on

(Topic created on: 06-18-2021 04:37 PM)
314 Views
btrthnvr
Active Level 8
Options
Wearables
My S2 watch suddenly won't turn on its Bluetooth. I have turned on BT on my phone (obviously) and have tried to connect from the Galaxy Wearable app but no success. 

As seen in the video, I can't turn on the BT from the watch settings. I have tried force restart. The BT re-pairing between phone and watch won't work unless the watch BT is on. 

Help? 

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image
Greyed out AFTER I clicked to turn it on


7 Comments
CHMultimedia
Expert Level 5
Wearables
The BT component might be fried. I would get the watch examined.
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btrthnvr
Active Level 8
Wearables
I'm trying to factory reset the Gear. Then....i give up lol
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btrthnvr
Active Level 8
Wearables
Update: I tried to reset the watch from settings and after a restart, this message came up. Help? 20210618_124858_19256.jpg
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CHMultimedia
Expert Level 5
Wearables
Yeah, this confirms that those components are now dead. There is unfortunately nothing we can do.
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btrthnvr
Active Level 8
Wearables
Only after 5 years? Now I know what level of quality Samsung products are...
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Halston
Moderator
Moderator
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Wearables

Hey bett3r,
Thanks for sharing the result of the factory reset of the watch. In this case, your watch needs to be get examined by the Samsung authorized technician as mentioned by CHMultimedia.
Please text to WECARE (932273) or Live chat on https://www.samsung.com/ca/livechat so that they will help you accordingly.
Thank you CHMultimedia for your information.

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btrthnvr
Active Level 8
Wearables
Already did. Apparently it cost the same as getting a new watch at this point 😕
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