GW5 pro brightness control

[Souspun]

Hey guys, after the update to one ui 5 I can't seem to get the brightness control to work, even if turn off auto bright it still stays greyed out. 

I tried my phone light on the watch went back in the app and it detected the brightness but still can't control it manually. I did 2 full resets before the update and after.

[Tallman]

Can you control brightness on your watch?

[Souspun]

Yes for the watch but not in the app. Just did a restart, clear cache for the app same. The app now is very buggy. Sammy to the resque please send an update to fix please tonks

[Tallman]

Hmmm...maybe 3rd party app conflict or take over the control. When I googling the problem, read a post that having the same issue, which was S8. The problem was caused by Netflix. Do you have Netflix installed? Maybe try uninstall Netflix and see if the problem still exist?

[Souspun]

OK I will try that now. Thanks

[Souspun]

Nope still the same, uninstalled netflix cleared cache restart same thing still blurred off

[Souspun]

Look like the problem is with the gw5 pro software. I tried my gw4 classic and it worked. Went back in the gw5 pro and brightness control in the app and its still not controllable.

[SgtStubby]

I have gw 5 pro lte and s23u and it works. My favorite watchface doesn't register steps since the update though.

[Souspun]

For some reason came back normal. But the app is still buggy.

[Helenna]

Hi, I appreciate your efforts trying all the necessary troubleshooting steps.

Unfortunately the issue still persisting i request you to please visit the nearest service centre and get the Watch examine by the technician.

Here is the link to know the nearest Samsung authorized service center.

https://www.samsung.com/ca/support/service-center/