Hi kylek89, please turn off mute all sounds options in the Hearing enhancements and check if it works properly.
Open Settings >> tap Accessibility >> and then tap Hearing enhancements >> toggle off mute all sounds.
The hearing aid "mute" is only when other sounds are being produced by the phone.
It might be the hearing aids have to be adjusted by the hearing aid tech because its a new phone. But im hoping to find a solution without having to go in for an appointment
Hi, we can understand that you want to find a solution without having to go in for an appointment. We kindly request you to access the given link below and follow the given steps.
Check if it works.
If it doesn't work please write back to us.
By connecting the hearing aids striaght to the phone the phone was treating them as just a standard bluetooth device.
For it to work the way i want, the hearing aids use the bluetooth mouth piece as the connection point.
So only connect the mouth peice, not the individual aids to the phone. The hearing aids use the mouth peice as a relay
Works perfectly now.