Latest update

[Jillco]

Latest update is causing havoc! It is wiping data including photos and freezing the screen. Only option is to reboot and return to factory levels which means all photos/data is lost! When will this be rectified?

[Frank55]

That's why everyone is being told to backup there stuff using Google Drive so you can restore it. Best to ask Samsung when it's gonna be fixed. Are you from South Australia?

[Jillco]

Yes

[Frank55]

Yeah I think the problem is only in south Australia

[Katherine19]

Why would it only be in Sth Australia?? It's a big old world out there!!

[Frank55]

No idea but I have noticed a lot of people with this problem is from SA. I'm in NSW an haven't had the problem but I have a habit of backing up.my stuff

[JayB666]

How is it possible that only one single state in the whole country of Australia is experiencing software update issues

[SeanSmith]

Can anyone shed any light as to what models it is affecting? Also is this a big one ui update or a monthly security one?