Just wondering if I'm extra lazy lately or if anyone else has noticed less steps being recorded after the One UI 6 update? I got the update on December 6th and gave it a month before really questioning it, but my average daily step count went down by about 2000 steps after I updated. Nothing has really changed as far as my daily routine and habits.
We are sorry to hear this issue from you. Here are some possible reasons and steps to troubleshoot:
Check App Permissions: Ensure Samsung Health has full permissions for location and physical activity tracking.
Optimize Battery Settings: Exclude Samsung Health from battery optimization settings to ensure it runs without restrictions. Go to Settings > Battery and device care > Battery > Background usage limits and ensure Samsung Health isn't restricted.
Recalibrate Motion Sensors: Reboot your phone or run diagnostics via Samsung Members to check for any issues with motion sensors.
Test with Other Devices: If you have a wearable like a Galaxy Watch, compare its step count with Samsung Health to identify discrepancies.
Reset and Sync: Clear the cache of Samsung Health or uninstall and reinstall the app to reset potential issues.
Thanks, but all settings have stayed the same. I forgot to mention i also upgraded from an s22 ultra to an s24 ultra around the same time and am talking about the step counter on the galaxy watch 5. When I upgraded my phone/got the one UI 6 update on the watch, I was having crazy battery drain issues on the watch so I did all of the trouble shooting you mentioned and fixed that issue. But now I'm just wondering about the steps and why I'm getting on average 2000 less per day when nothing in my day to day life has changed. Just wondering if anyone else has noticed a drop in daily step count or if it's just me
Thanks for the clarification! With a new phone, there might be subtle syncing differences. If the watch’s data isn’t syncing correctly or fully with the Samsung Health app, it might appear as though fewer steps are being recorded.
The steps tracking feature might have been indirectly impacted by tweaks you made to resolve the battery drain issue, such as limiting background activities or turning off certain settings.
Restart the watch and ensure all motion sensors are functioning correctly by running diagnostics via the Samsung Members app. This can reset the sensors to normal operation.
Run a Diagnostic Test: Using the Samsung Members app on your phone: Open the Samsung Members app. Go to Support > Diagnostics. Select Connected Devices to choose your Galaxy Watch. Run a test on the motion sensors to ensure they are functioning properly. The app will guide you through any recalibration steps if necessary.
On your S24 Ultra, ensure Samsung Health > Settings > Sync with Watch is set to always sync data between the phone and watch.
If you suspect sensor issues are caused by software glitches, resetting the watch might help:
Backup Your Data: Open the Galaxy Wearable app on your phone. Go to Watch Settings > Accounts and Backup > Backup Data.
Factory Reset the Watch: On the watch, go to Settings > General > Reset > Factory Reset. After resetting, restore your data from the backup.
Again, I've done all that. There is no syncing issues, the steps on the watch show the same on the app on the phone. Diagnostics show everything is functioning properly, background activity are on, and I factory reset the watch when I got the new phone and was having battery drain issues. There seem to be no glitches, and no other issues other than fewer steps recorded. I was just curious if anyone else has noticed the same thing, maybe before the update the sensors were more sensitive and recording more steps than I actually took? Maybe it's less sensitive and not recording all my steps, or maybe it really is just me and I've somehow slowed down and been less active.
