Hi BradyS, could you dm us the order number?
Log in to the web version of Samsung Members community Canada (Link: https://r1.community.samsung.com/t5/community/ct-p/ca-community ) and click on the Message icon at the top right(Samsung Members)>>send a message.
Usually, no. The tracking number and order number are two different numbers. The buyers can only track their package thanks to Imerex tracking number, it is not possible to track a parcel with the order number.