Original topic:

Replacement bud??

(Topic created on: 11-05-2024 09:08 PM)
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AmeriCanuck
Active Level 8
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Wearables
So I had noticed my volume getting lower and lower in one of my earbuds to the point where I lost total volume in my right earbud of my Samsung buds Fe. I sent it to the merchant under there warranty claim and they notified me that the issue is due to water damage. So would not be covered by their warranty. So I also realize that it will not be covered under Samsung's manufacturer warranty and did not obviously purchase their Care Plus plan. So my question is, is there a way I can buy a replacement earbud from Samsung or potentially a Samsung authorized repair center?
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5 Comments
RedDogRabbit
Expert Level 5
Wearables

Yes, you can buy just one Earbud to replace a lost or damaged Earbud from Samsung. 

Helenna
Moderator
Moderator
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Wearables

Hi AmeriCanuck,

Yes, you can purchase a single ear bud. Please try the following places to purchase the ear bud.

Samsung Canada parts (https://www.samsungcanadaparts.com/)
Online shopping (.com) https://www.samsung.com/ca/ 

You can visit any nearest SES(Samsung Experience Store) or Samsung Authorized Service center.

https://www.samsung.com/ca/support/service-center/

Thank you.

AmeriCanuck
Active Level 8
Wearables
OK Thank you, both @RedDogRabbit and you @Helena
AmeriCanuck
Active Level 8
Wearables
Well as an update... that info was wrong.. I couldn't find anything in the Samsung website. I went to a local Samsung authorized service center that was located on the map from your link Helena and they said they don't sell replacement if I did. I talked to Samsung support via chat and you can't buy them off the website here. So ultimately I have to buy a new pair of earbuds
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RedDogRabbit
Expert Level 5
Wearables

Have a look at the link below. 

https://www.samsung.com/sg/support/mobile-devices/how-to-couple-with-a-newly-purchased-earbud-and-a-....

I have Jabra Earbuds and I'm pretty sure that you can buy just one to replace a lost or damaged Earbud from them.