I'm extremely disappointed with Rogers. After five days of going back and forth between the store and Rogers' phone support, I'm still dealing with the same issue. I've been in the store multiple times, with their own support team trying to help, yet when I contact Rogers over the phone, they keep telling me there’s nothing they can do. It’s frustrating how much time and effort I've wasted just trying to get a simple LTE feature on my watch fixed—and it's still not resolved.
I’m at a loss for how Rogers can’t seem to fix their own issue with this feature. My old Apple Watch worked perfectly with LTE, so how different can it really be? The most annoying part was calling Rogers support directly, only to be asked about my Apple Watch line every single time. After explaining at least ten times that it’s not in use, it’s clear that listening to customers is not their strong suit.
While it’s not a deal breaker for me that the watch isn’t on LTE, the blame game between Rogers and the store is disappointing. The store keeps saying they don’t have the support they need from Rogers, and Rogers blames the store. I spent over $800 on these devices, but apparently, that doesn’t mean much to Rogers.
I don’t blame the store staff—they spent hours on the phone trying to help me. Listening to the conversation from my end, it was clear Rogers' tech support didn’t want to help because it required extra effort. And multiple support tickets were closed despite the issue still not being resolved. After 17 or 18 years of loyalty to Rogers and always paying my bills on time, this is the kind of support I receive? Brutal.
Would I recommend Rogers to a friend? Yes, but I hope they don’t have any problems because it seems Rogers can’t fix their own network issues. In the future, I wish they would just be honest and tell me upfront if something isn't working, instead of pointing fingers at the store. From my perspective as a customer, the store is Rogers. They’re not separate. Once they understand that, maybe their customer support will improve. But for now, I’m paying for LTE on a watch that’s only functioning as a Bluetooth device.
Short of the long is that Rogers has no idea how to pair the Phone number of the watch to my Flip 6.
We are really sorry to hear about your frustrating experience with Rogers. It sounds incredibly frustrating to deal with support, especially after being a loyal customer for so long.
Please make sure your Galaxy Watch and the Flip 6 are fully compatible and set up correctly for LTE.
We hope that you find a resolution soon! If you require any further assistance please contact us back.
It has to do with Rogers being money hungry and only supporting if you buy the watch through them and not through Samsung. It's honestly stupid amd Samsung should put pressure on rogers but they won't
