Samsung Galaxy Active 2 touch screen non functional after sw update - sw build Build Number : R820XXU1DUE3 Tizen version : Tizen 5.5.0.2 Release Date : 2021-06-10
Hi, I suggest you to try to restart and reset your watch. You will need to back up your data before you perform the reset. This will ensure your data can be restored and that you are able to access your watch after it is reset. If necessary, turn off the Reactivation lock. This lock only needs to be turned off in case you plan to sell or give the phone away. Please save any information you need prior to the factory reset because your personal information cannot be recovered. When it's time to reset your watch, you can do so on your phone. Just open the Galaxy Wearable app on the phone, and then touch the SETTINGS tab. Touch Find My Watch and then touch SET SECURITY. Next, touch Reset watch, and then touch RESET. If you have set a Reactivation Lock, you will be prompted to enter your Samsung account password. Enter your Samsung account password and then touch CONFIRM.
Hi, We suggest you get the device examined by the technician to get it repaired. I request you please reach out to live chat support by using the link below and they will help you with the service ticket. Please make sure you keep the pictures and BOS(Bill Of Sale) handy for review. www.samsung.com/ca/livechat Samsung is offering Door to Door service: For In-warranty: We will arrange a convenient and safe pick-up service solution at your home. Contact us at 1-800-SAMSUNG, LIVE CHAT or text WECARE (932273) and we will assist in diagnosing your device through Samsung Remote Service. We will also arrange service pick-up and delivery if repair is required and will clean your product prior to delivery. If service pick-up is required, you will receive a FedEx shipping waybill from our agents via email. Once you have received your waybill, please schedule a convenient pick-up time for your device at your home by calling FedEx at 1-800-GoFedEx (1-800-463-3339). The health and safety of our customers, employees and partners remain our top priority. For all services requiring pick-up and delivery, please see https://www.fedex.com/en-ca/coronavirus.html for details on how FedEx is responding to COVID-19. Samsung will pay for the cost of shipping by FedEx from your home to the service centre and from the service back to your home. For repairs that are under the manufacturer’s warranty, there is no charge for the service to perform the repair for In-Warranty devices. For repairs that are Out-of-Warranty, our Authorized Service Centre will determine the repair required and contact you with a repair quote and you will pay the service centre directly. In certain circumstances, an inspection fee may apply for any refused repair quotations.
