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Original topic:

Samsung galaxy watch active has a black square on the screen

(Topic created on: 01-12-2022 01:28 PM)
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Hamboy
Active Level 6
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Wearables
I own a samsung galaxy watch active and I turned it on today and noticed that there was a black square where the yellow notification dot should be. I noticed it is when I get a notification it shows the black square but when I clear the notifications the black square disappears. Does anyone know how you could fix this
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1 Solution


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Solution
SamsungLaura
Moderator
Moderator
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Wearables

Hi @Hamboy, that's odd. As you can pick it up with a screenshot, it may be software related. I suggest sending through an error report via the Galaxy Wearable app. 

To send an error report for a wearable, follow these steps:

  1. Go to Galaxy Wearables app > click on the device desired on the side menu
  2. In the side menu, tap Contact us > Error reports (in the Get help section)
  3. Fill in details and the frequency of the issue that you have with the wearable.
  4. Click send.

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4 Comments
Solution
SamsungLaura
Moderator
Moderator
Options
Wearables

Hi @Hamboy, that's odd. As you can pick it up with a screenshot, it may be software related. I suggest sending through an error report via the Galaxy Wearable app. 

To send an error report for a wearable, follow these steps:

  1. Go to Galaxy Wearables app > click on the device desired on the side menu
  2. In the side menu, tap Contact us > Error reports (in the Get help section)
  3. Fill in details and the frequency of the issue that you have with the wearable.
  4. Click send.
Hamboy
Active Level 6
Wearables
Ok thank you
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x2dull4u
Beginner Level 2
Wearables

I'm experiencing the same issue, so apparently this is not a rare occurrence.

Loymarsunset
Active Level 5
Wearables
Nice
0 Likes