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Original topic:

Samsung Pay (NFC) for the Galaxy 4 & 4 Classic does not work properly!

(Topic created on: 03-03-2022 02:08 PM)
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Blacketick
Active Level 3
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Wearables
Searched on google for the above mentioned issue, no answers. Did the same in Samsung Members, only one post came up.. no solution, but a Samsung service rep advised to approach Samsung service centre or chat with a tech online.

Anyways the issues observed is that when tapping in/out of the MRT or Bus, even when paying for stuff. So basically the NFC readers have a hard time detecting my watch which is set to the Samsung pay app which I just need to tap or hover onto the reader..

I have rebooted, hard reset and even deleted and re-added my cards into my Samsung Pay app.. still met with the same issues..

Anyone else facing the same issue? Or if it is a global issue, please please please Samsung, fix it soon.. my watch is less than a month old out of the box and It's just another accessory on my wrist...
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iamfarhan
Beginner Level 2
Wearables
Had the same issue but i figured it out somehow. The NFC emitter on the Watch 4 is located at the 12 o'clock position of the watch. Position the watch in such a way that the 12 o'clock position of the watch is the closest to the NFC reader when you're making payment. Hope it helps
Blacketick
Active Level 3
Wearables
Yeah, i went to extent of looking at photo manuals which showed the exact location of the NFC antenna. Still doesn't work sadly 😕
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SamsungPradeep
Moderator
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Wearables

Hello Blacketick. I am Rifa, from Samsung.

We're sorry to learn of your experience with your Galaxy devices. May we invite you to book an appointment at our service centre - https://www.samsung.com/sg/support/where-to-find-samsung-service-centre-in-singapore/ where our service engineer will assess your device and advise you accordingly?