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Original topic:

Samsung Pay not found on Wearable app

(Topic created on: 02-13-2023 01:36 PM)
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Tàzlöh
Active Level 3
Options
Wearables
Samsung Pay is not found in Samsung Wearable after connect Active 2 to newly set up S23 Ultra 🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️

Chat support unable to help. Now my Active 2 is just a watch.
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Tàzlöh
Active Level 3
Wearables
Same issue after update. Uninstall and install again. Open the app after but download error was given. Tried to send error log is also an issue 🥴Screenshot_20230215_131202_Google Play Store_1000001086_1676437941.jpg
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JP19
Expert Level 3
Wearables
Can u try Samsung Wallet?
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Tàzlöh
Active Level 3
Wearables
Samsung Pay is working on phone but not found in Samsung Wearable app - it is suppose to be default app. Chat support asked the same question and I asked - what does wearable has to do with Samsung wallet n they don't have the answer.
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JP19
Expert Level 3
Wearables
Hi, for watches running Wear OS, to access Samsung Pay is by Watch Settings > Apps > App settings.

Not sure for Tizen OS is the same anot.Screenshot_20230215_075604_Galaxy Watch4 Manager.jpg
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Tàzlöh
Active Level 3
Wearables
your step is correct but there is no Samsung Pay app for me to access in the 1st place. When I mentioned "not found", it is really not there at all.
JP19
Expert Level 3
Wearables
Previously, which device did u connect ur Active 2 to? And Samsung Pay was present then, right?
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Tàzlöh
Active Level 3
Wearables
Yes, flip 3
JP19
Expert Level 3
Wearables
https://www.samsung.com/uk/support/mobile-devices/how-to-use-samsung-pay-with-the-galaxy-watch-activ...

Currently, on ur Wearable app, not shown as per the image shown in this link?
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Tàzlöh
Active Level 3
Wearables
Yes, Samsung Pay is not listed Screenshot_20230212_021611_Watch Active2 Plugin_1000000512_1676139377.jpg
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JP19
Expert Level 3
Wearables
If u are adventurous enough 😁, u could try to pair it back to ur Flip 3. If Samsung Pay is present and able to setup, then can confirm that it's S23 Ultra's Wearable app is buggy.
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