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Original topic:

Samsung Watch 4 issue...

(Topic created on: 02-21-2022 11:57 PM)
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NeoTA
Active Level 3
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Wearables
I am pretty sure the official moderators won't help much, so it'll  be great if bros and sis here could give me advise on this.

Having the new update for samsung watch 4, I was really glad that watch 4 could finally sync heart rate to Samsung health as shown here.


image


However, it seems that my happiness was short lived as the watch and phone seemingly unpaired themselves resulting in my heartrate flattening 1 hour into the ride as like this


image

So I spent the next hour or so trying to pair them whilst on the bike.. and to my dismay, I was greeted with a stuck at 88% ready screen as so:


image

Now, I have to reset my watch? My question is, what info on my phone will be lost? I have a mobile plan on this watch. Will it be affected if I reset my phone?

Really hope the official sources will bother to help.

This situation really **bleep**, especially so because I chose samsung over a better working , more integrated and user friendly garmin watch. Its cheaper BTW.
17 Comments
Wearables
So what is the latest situation? Lol...
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NeoTA
Active Level 3
Wearables
Reset and paired a second time and there's no issue so far. Mobile plan is not deleted unless you made the choice to, for the purpose of selling the watch
Wearables
Wow... Great to hear that dude... Finally... Enjoy your Watch 4...

Look out for more post from me on updates and latest news...

Great to know a fellow Watch 4 user and able to help u with your problem...

Pls kindly click the 3 dots on the right hand side of my comment and press "Accept Solution" if you feel that my solution is useful to you

Thanks and Cheers...!!!
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Wearables
Go update the latest software update bro... See does it help or not... Screenshot_20220222-180248_Software update.jpg
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NeoTA
Active Level 3
Wearables
Same problem again.
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Wearables
Oh wow... sorry to hear that... Did u try every single solution that I offer u in here?
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NeoTA
Active Level 3
Wearables
3rd time resetting already. Will bring my watch to the service centre to check. I doubt its a hardware problem though
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Wearables
OK... update me how is the outcome in the end and what is the problem so next time I b able to help others as well... Thanks 🙏🏽 alot...
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