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Original topic:

Samsung watch4 (Blood Pressure and ECG not working)

(Topic created on: 09-13-2021 06:03 PM)
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jpr1
Beginner Level 2
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Wearables

Hi

Re: Samsung Watch4  - BP and ECG function not working after Software Update (Australia)

Just got the Samsung watch4 and found ECG and BP is not working. I saw Samsung support alert  - asking to update the watch software and I did the software upgrade and still it is not working. Yes I have stopped and re-started watch couple of times.

There is no connectivity issue between watch and Samsung Health app on the phone - I can see, Heart rate being measured.

I can see the Blood Pressure Heart Icon coming in the watch with "Learn more" button (screen shot #1).  Upon clicking it - it asks me to install Samsung Health monitor which I have already done (screen shot #2).

Is it a know issue and please let me know if there is any Fix

Regards

 JRScreen Shot #2Screen Shot #2Screen shot #1Screen shot #1

 

1 Solution


Accepted Solutions
Solution
Kombatsd
Active Level 6
Wearables
You need to install the Samsung Health Monitor app on your phone. It should ask you to do it the first time you open the app on your watch.

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4 Comments
Solution
Kombatsd
Active Level 6
Wearables
You need to install the Samsung Health Monitor app on your phone. It should ask you to do it the first time you open the app on your watch.
jpr1
Beginner Level 2
Wearables

Thanks got bit confused with two apps  - Samsung Health & Samsung Health Monitor.  

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Kombatsd
Active Level 6
Wearables
Hope you got it sorted 😁
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BigGazza
Active Level 6
Wearables
Buy an apple
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