Hi all. I ditched my Fitbit sense in December and bought the new Watch 5. It worked pretty well until the first update and became a little unstable and has become worse since the Feb 9 update. It now only sometimes records sleep stages. It also records huge gaps in sleep when I've been sound asleep at those times and if I get up during the night, will ditch what it calls 1st or 2nd sleep and records a 3rd sleep only and variations on that theme! Still waiting for Samsung to get back to me. Has anyone else had similar issues? Would love some input.
I am sorry to hear you are having this issue. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analyzed, our team will get back to you with a response to advise further steps.
To send an error report for a wearable, follow these steps:
- Go to Galaxy Wearables app > click on the device desired on the side menu
- In the side menu, tap Contact us > Error reports (in the Get help section)
Fill in details and the frequency of the issue that you have with the wearable.