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Original topic:

Sleep tracking not displaying graph

(Topic created on: 05-25-2023 10:05 AM)
Beginner Level 2

I am not seeing the same sleep details. I am used to seeing. I can no longer see the sleep chart with the lastest android update. No sleep stages, nothing. Its very frustrating that they UI keeps changing. I never know where to find my data.

Android version 13

Kernel Version 5.10.136

1 Comment

Hello bickey11,

We are sorry to hear about your experience with the recent updates on your Samsung Galaxy device having issues with the missing sleep tracking and display. I feel and understand where your frustration is coming from, believing after an update that your device and its installed apps should perform better and if it happens on my device, I will be frustrated too.

Before you try out the below recommendations as to your solution, be sure to check if your device's software is updated with the latest version. Please check how to update your mobile device's software in the following order. 

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install

Step 3. Follow the on-screen instructions.


Check the permission manager both for the wearables and apps.


If that doesn't fix the problem, you may submit an error report through the Samsung Members app as follows:


Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Application".

Step 4. Describe the problem in details and SEND.


How to submit an error report on Samsung Members app? | Samsung PH


If the issue persists, you may bring your device to the nearest Samsung Authorized Service Center in your area. Rest assured that your device will undergo an assessment to pinpoint the root cause of the issue. They may guide you and offer solutions to restore it.


or book an appointment with the Samsung Members app as follows:

Support > Book an appointment to set one.


Should you need further assistance and guidance, you may contact us via our online Samsung Customer Care support channels below. 

Or our Samsung Customer Care direct hotline numbers below.
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
Be sure to click "ACCEPT AS SOLUTION" when you find our answers helpful to you.
Stay safe and have a nice day ahead! Thanks for contacting Samsung.