Original topic:

Smart Watch

(Topic created on: 01-31-2022 06:51 PM)
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WendyWebb
Beginner Level 2
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Wearables
Yet again my Samsung smart watch has overheated and shut down! It's overheated and shuts down 3 times in 3 years!!! This is a common problem! Why isn't Samsung recalling the watch and replacing it with the latest smart watch??? It gets so hot I have to remove it from my arm for fear of it causing a burn to my arm!!! I was told by the authorised Samsung repairer the battery had cooked the watch,  the only way to repair it was to completely overhaul the watch! They also confirmed warranty would commence from date of repair!!
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SamsungLaura
Moderator
Moderator
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Wearables

Hi @WendyWebb, I am sorry to hear your watch has continually been shutting down. 

Are you able to send through an email with the following details so that I may look into this: 

To: members.au@samsung.com

Subject: SamsungLaura - Watch overheating

Details:

Name

Phone number

Address

Service reference number

Proof of purchase