Friends, family and others.... My personal experience with Samsung over the last 3 months has been horrific. I DO NOT recommend SAMSUNG at all. I've been on a rollercoaster with them and they just can't seem to rectify the problem. My issue started on April 17th 2021 when I walked into Rogers Store. Ny siblings and I bought 3 Samsung Galaxy Active 2. It costed $470 each and I went home and tried to set it up and add my credit card to Samsung Pay and it wouldn't work. I tried numerous credit cards and even tried adding my credit card to my siblings watches and it worked on theirs but NOT mine. I called Samsung customer service and I explained the problem. I was transferred to the Samsung Pay department and we tried trouble shooting everything but NO luck. I was asked to send it in to Samsung so they can diagnose the problem. I sent the watch in and 3 weeks later they sent it back to me stating the Heart Monitor was having issues. So I stayed positive and tried to add my credit card in and unfortunately the SAME THING HAPPENED, didn't work!!!! I called customer service and tried to rectify the issue again but they told me to contact my bank so I did. My bank could not help me because it was an issue with the watch itself. All I do is spend tome on the phone in the middle of a pandemic with anxiety and stress dealing with this issue. I get transferred to many departments for assistance and NO one can help. I have a receipt for proof and this watch is brand new. I don't understand why Samsung cant replace the watch or rectify the problem. I have spent thousands of dollars on Samsung products and never had a problem but after this, I can honestly say I will NEVER purchase any Samsung product again!!!!
