Original topic:

Watch 4 Classic sleep tracking stopped suddenly

(Topic created on: 08-31-2022 01:29 PM)
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JustAskDave
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Wearables

Hey everyone. I have had my Watch 4 46mm Classic since Christmas and it has tracked my sleep everynight without fail for 8 months.  3 weeks ago it stopped tracking sleep, snoring and O2 levels, the display simply shows --:-- for the time asleep.  Heart rate is still monitoring all night without fail. The phone (Galaxy Note 10+) is connected and showing everything heart rates as well, but also no sleep info.

I have rebooted watch and phone, recorded sleep manually a couple of nights, changed to charge morning instead of evening, nothing.  It is set to go to Night Mode automatically at 9pm, which is before I **bleep** (and always has been set this way).  I am wondering if a recent update has done something weird?  I loathe to factory reset and start over as the backup on these is totally useless and I would have to set everything up again from scratch.

Any ideas?

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7 Comments
Ravis
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I had same problem. It got sorted only after uninstalling and reinstalling samsung health on the phone..
JustAskDave
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Thanks, have just deleted and reinstalled and will see what happens tonight!  Odd that it cooincided (for me) with a watch update...

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SamsungLaura
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Let us know how you go @JustAskDave.

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JustAskDave
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Thanks Laura, reinstalling Samsung Health on my phone fixed sleep tracking on the watch and the phone. I have been searching and asking for over a week to fix it and glad I found this as was about to reset the watch!
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Ravis
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In my case, it happened twice after samsung health update. Fixed after uninstall and reinstall on both occasions.
JustAskDave
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Thank you both, uninstall and reinstall Samsung Health has fixed the problem. I have been searching for an answer for over a week and nothing until now! Really thought it was the watch as it was not showing on the watch either.
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Ravis
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Wearables
👍
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