Watch 4 disconnecting while chargine

[haksel]

I've noticed that my galaxy watch 4 keeps disconnecting from my phone when I charge it. When I go to try reconnecting it while it's charging, doesn't connect. It does however reconnect on its own after I take my watch off the charger. Is this normal?

[Anonymous]

Do you have a pin code on your watch? Mine does this too and it only started after I turned on the pin code.

[AJDon80]

Yep, same here. Only started doing so a few weeks ago, however.

[SamsungClaudette]

Thanks for reaching out. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analysed, our team will get back to you with a response to advise further steps.

To send an error report for a wearable, follow these steps:

1. Go to Galaxy Wearables app > click on the device desired on the side menu
2. In the side menu, tap Contact us > Error reports (in the Get help section)
3. Fill in details and the frequency of the issue that you have with the wearable.
4. Click send.

Kind regards,

SamsungClaudette