Bull74
Beginner Level 2
Options
Wearables
Has anyone solved this? Tried various settings on Galaxy and watch no success 
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8 Comments
SamsungClaudette
Community Manager
Options
Wearables

Hey @Bull74 

Have you tried logging out of your account and back in? 

 

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Bull74
Beginner Level 2
Wearables
Yes, I tried that and removing and reinstall Outlook on Both phone and watch.
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SamsungClaudette
Community Manager
Options
Wearables

Hey @Bull74

Have you downloaded the most recent update? 

Kind Regards,
SamsungClaudette

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Bull74
Beginner Level 2
Wearables
Thanks for your help, Yes, last watch updates 18th May 2023 and Galaxy update UI 5.1 Australia
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SamsungClaudette
Community Manager
Options
Wearables

Hey @Bull74

I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analysed, our team will get back to you with a response to advise further steps.

To send an error report:
Samsung Members app > Support > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.

 

Kind Regards,

SamsungClaudette

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Bull74
Beginner Level 2
Wearables
Thanks,
Just had update to both watch and phone so will see if that fixes issue. If not will send report.
Cheers
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SamsungClaudette
Community Manager
Options
Wearables

Hey @Bull74 

Thats great to hear 😁👍

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Bull74
Beginner Level 2
Wearables
Latest updates seem to solve issue 🤔
Thanks for the tips
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