I bought my Watch 4 Classic (Bluetooth) mainly for fall detection as I have a very rare form of MND (only 1 in 250,000 people, so only 100 or so in Australia) and have suffered a number of serious falls including broken bones, concussions, numerous stitches and bruises etc..
For the last 2½ years I've had a MediAlarm pendant worn around my neck but in that time it has not detected one of the probably 25 times I've fallen! 😯 Hopefully the watch is a big improvement! Having not worn a watch for 20+ years due to my MND I'm loving it!!!
My problem is with the option of pressing the Home button 3 times for SOS. I would have thought common sense would have suggested the SOS function was put in place primarily for the elderly and disabled? My hands still function reasonably well but despite numerous tries I CANNOT press the Home button quickly enough. My wife can, so it is set up properly.
Do I assume there is no way to alter the SOS presses timings?
Assuming no, is there any way to inform Samsung to request something along those lines please? If I'm unable to even activate it when fully conscious I obviously have absolutely no hope if I'm stunned or in pain after a fall.
Thanks for your reply Laura. Have done all that as I said, the problem being for disabled people like myself or the elderly the time allowed for registering 3 Home key presses is far too short. My wife tested it and it did work for her, so it's all set up properly.
My hands and fingers still work reasonably well, it's more my legs which don't, but even in a non emergency I can't press it quickly enough to register as an SOS Summons. Defeats the whole point of having it if the people most likely to do it can't use it!
To be honest, I can't see the point of having the timing set so short for 3 presses! Only people who are likely to need it, like myself, will even bother to set it up and if the time allowed was sufficient for us to accidentally activate it we can always cancel. Besides which, who in their right minds is going to accidentally press the Home key 3 times in a row quickly enough to register? Even if they do they can cancel.
Hi @Covo, thanks for your feedback. Unfortunately after following up with the team, I was unable to find an alternative to triggering SOS besides triple click, or fall detection. Please note your feedback has not gone unnoticed and will be passed on internally to the relevant department.
Should you have any further questions, please do not hesitate to reach out and I will do my best to assist you.
My elderly mother also has significant issues to reliably trigger the SOS function, under normal conditions. I don't even want to think about her having to trigger the SOS when she is unwell and in need of assistance.
We really need more options to configure how an SOS is triggered, such as holding the button, tapping the wrist against a hard surface, or clapping.
At the very least, a much higher tolerance for the speed at which the button is pressed 3 times, please.
In a previous reply to another customer with the same suggestion in this thread you wrote: "Hi @Covo, thanks for your feedback. Unfortunately after following up with the team, I was unable to find an alternative to triggering SOS besides triple click, or fall detection. Please note your feedback has not gone unnoticed and will be passed on internally to the relevant department."
I was merely following up to see if the "relevant department" had finally decided to hear the customer feedback and address the issue of the most likely target audience not being able to reliably trigger the SOS function.
Hi @covo, I think LAura from Samsung meant that you should enable the automatic fall detection. So you would not have to trigger the SOS yourself. When it detects a hard fall, it sends the SOS for you automatically.
I discovered that this morning as my friends received a SOS from me. The "funny" part is that I did not fall... This was a false fall detection. A "flase positive" is better than a "false negative" though.
Hi ' funnily I just found this while I am just working through with a Samsung Support person. I could not test SOS and was not sure it was working.
We tried the lightest fairy 3 taps on the top button and SOS worked. This was a test so I then tried to cancel within the 5 seconds - aaaagh!
It would not cancel but it did mean my SOS person got to see the type of message. He read it but did not seem to have to do something to action it or cancel it. That was 20 mins ago and no ambulance has arrived - does that mean the system knows that SOS person read the sms or is their passive response just assumed.
a. we need to know how the system works IN DETAIL to feel that it is a safety benefit
b. we need to be able to test the system (throwing my watch at the bed does not trigger fall detection)
