Original topic:

Watch 5 Pro battery

(Topic created on: 02-15-2023 08:52 PM)
193 Views
Daniel-P
Active Level 3
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Wearables
Updated yesterday, fully charged yesterday. Today, after 24h just 15% battery. What's going on? Another **bleep**#¥t upgrade? What's wrong with it? 🤬
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2 Comments
SamsungClaudette
Community Manager
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Wearables

Hey @Daniel-P 

I am sorry to hear you are that you are having this issue. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analyzed, our team will get back to you with a response to advise further steps.

To send an error report for a wearable, follow these steps:

  1. Go to Galaxy Wearables app > click on the device desired on the side menu
  2. In the side menu, tap Contact us > Error reports (in the Get help section)
  3. Fill in details and the frequency of the issue that you have with the wearable.
  4. Click send.

Kind regards,
SamsungClaudette

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avimeso
Active Level 3
Wearables
I get almost 2 days out of mine sounds like something is wrong. Usage is only monitoring health and steps. I use phone for everything else.
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