Watch ultra blood pressure calibration

[Toxicfire]

So I've had my ultra watch since launch and calibrate the blood pressure overtime it tells me and this morning I got the message recalibrate your watch so got my machine out clicked recalibrate and then I get a message saying you need to use a watch later then active 2 or its not supported in your country.

I'm in Canada and its always worked with no hacks or tricks so what's going on?

Did a watch update cripple this and will it be fixed?

[Zolten]

Hello Toxicfire,

Thank you for reaching out to the Samsung Community and sharing your experience with your Galaxy Watch. We are sorry to hear that when a feature you’ve relied on suddenly appears restricted, especially after consistent use without issues.

The message you received about recalibration and device compatibility may be related to recent software updates. While your watch has worked in Canada previously, updates can sometimes adjust feature availability depending on regulatory requirements or device support guidelines.

Here are a few steps you can try:

• Ensure your watch and Samsung Health Monitor app are updated to the latest versions.
• Restart both your watch and phone to refresh the connection.
• Confirm that your Samsung Health Monitor app region settings match your current location.
  
  If the issue continues after completing the troubleshooting steps, please reach out to our Live Chat Support team for further assistance.(https://www.samsung.com/ca/support/contact/)

[Toxicfire]

Yes everything upto date and we'll first time I e seen this message haha.
Also rebooted both phone and watch. I'm hoping its something to do with the USA update and things will get fixed.
The live chat is honestly horrible

[Zolten]

Hello Toxicfire,

Thank you for reaching out to the Samsung Community and sharing your experience regarding the measuring blood pressure on your Galaxy Watch. We appreciate your time and efforts for performing the steps.

The Galaxy Watch Active2 and newer models do support blood pressure monitoring. To use this feature, you’ll first need to calibrate the watch correctly. Once calibration is complete, you can measure your blood pressure directly from the watch at any time, even without a smartphone connection.

To view and track your measurements, simply sync your Galaxy Watch with the Samsung Health Monitor app on your smartphone. This ensures your readings are stored securely and can be reviewed over time.

[Toxicfire]

Lol....

When I click the calibrate button thats the pop up I get i cannot do calibration.

[Zolten]

Hello Toxicfire,

Thank you for reaching out to the Samsung Community and sharing your experience regarding the measuring blood pressure on your Galaxy Watch.

We kindly ask that you provide us with the exact model number of your mobile device, as well as the complete model number of your Galaxy Watch. This information will help us assist you more effectively.

For your mobile device: You can find model number in Settings > About device, you can also check the model number on purchase box too.

 For your Galaxy Watch: You can find the model number on back panel of the watch and on purchase box too.