I have a Galaxy Watch Ultra paired with an Oppo Find X8 Pro. After the recent firmware update, my daily walking steps are completely failing to sync from the watch to the phone.
My watch currently shows 6000+ steps, but the Samsung Health app on my phone is stuck at 50. I am out in the field all day for work, so tracking my steps accurately across devices is crucial for me. When I open the Health app directly on my watch and tap "Show on phone," it instantly throws this error: "Couldn't open Samsung Health on phone."
Troubleshooting already completed:
Factory reset the watch and restored from backup.
Cleared App Data and Cache for Samsung Health, Galaxy Wearable, and the Watch7 Manager plugin.
Set Samsung Health and the Watch Plugin to "Allow background activity" and "Allow auto launch" in Oppo's battery settings to prevent ColorOS from killing the background process.
Locked the apps in the Recent Apps memory.
The Bluetooth connection is stable, but the watch simply cannot trigger the phone app to open or sync. Has anyone else experienced this broken intent with non-Samsung phones after the latest update?
Thank you for sharing your detailed experience with your Galaxy Watch Ultra and Oppo Find X8 Pro. We truly empathize with the frustration caused by the sync issue after the recent firmware update.
You’ve already taken commendable steps with troubleshooting, and we appreciate the thoroughness of your efforts. Since the watch is paired with a non-Samsung phone, there are a few additional considerations that may help:
Reinstall Samsung Health and Galaxy Wearable: After clearing cache/data, a full uninstall and reinstall of both apps can sometimes restore broken intents between watch and phone.
Check App Permissions: Ensure Samsung Health and Galaxy Wearable have all required permissions (Location, Nearby Devices, Physical Activity, Notifications) enabled in ColorOS settings.
Update All Components: Confirm that the Galaxy Wearable app, Watch7 Manager plugin, and Samsung Health are updated to their latest versions from the Google Play Store.
Test Sync on Another Device: If possible, pair the watch temporarily with a Samsung Galaxy phone to confirm whether the issue is specific to the Oppo device. This helps isolate whether the problem is firmware-related or compatibility-related.
Report via Samsung Members App: Since this may be linked to the latest firmware update, submitting an error report through the Samsung Members app will allow our engineers to investigate logs and provide targeted fixes.
We recognize that using Samsung wearables with non-Samsung phones can sometimes introduce compatibility challenges, and your feedback is invaluable in helping us improve cross-device support. Please know that our teams are actively working to ensure smoother experiences across different platforms.
I just updated my watch 4 classic and I have this exact issue, it syncs during the reset and stops syncing as soon as the setup is complete, Bluetooth connection is stable but the only thing that works is find my Watch, if Samsung wants Galaxy watches to be for Samsung phone users only they can announce instead of sending terrible updates to frustrate us since December 2025.
To help troubleshoot, we recommend the following steps:
Re-pair the Watch and Phone: Remove the Galaxy Watch from your Bluetooth devices list and pair it again to refresh the connection.
Clear Galaxy Wearable App Data: Go to Settings > Apps > Galaxy Wearable > Storage and clear cache/data, then set up the connection again.
Check for App and Software Updates: Ensure both the Galaxy Wearable app and your device software are fully updated, as patches are often released to address syncing issues.
Reset the Watch: If the issue persists, performing a factory reset on the watch and setting it up fresh may help. Please back up your data beforehand.
