Why is my Galaxy buds 3 not charging

[Lev8]

Help some please I got this as a present and I don't know why it's not charging anymore when connected to a cable. 

[SamsungCRBN1]

Hello! Head over to our in-app service support for help!

[BYGOLOVE]

Hmm

[raphaelguppy]

is the box showing the connection,like a light or anything?