Still having the same issue. Can someone help?😓

[elyame]

I've been updating my software.

It shows like this whenever I unlocked it😔

[ameesha]

Reset your device. Safe mode will not work.

[elyame]

Tried that many times but still the same😔

[Khaled75]

Try wipe cache partition.

[elyame]

How?

[Khaled75 · Accepted solution]

To wipe cache partition:
1. Turn off your phone.
2. Plug in the USB cable via PC or Type-C earphones (in case its USB-C to USB-C).
3. Then press and hold Power and Volume up buttons.
4. Release the power button. When the recovery screen shows up, release the volume up button.
5. Navigate to and select Wipe cache partition (Volume up and down is for highlighting options and power is to select).
6. Navigate to and select Yes.
7. Press the power button to select Reboot system now.

[SamsungRightCare]

Hello Elyamee,

Samsung care and we are here to help.

Khaled75 provided the steps, would you kindly confirm whether this work for you.

Appreciate your reply by clicking the ACCEPT AS SOLUTION button in your next reply.

[elyame]

I tried all those steps he told me but still the same.