Bad customer service and warranty

[Karanib]

I bought a samsung A4 in sharjah united arab emirates, used for 7 month then it start being faulty.  The samsung customer service in sharjah mention that there is a un noticeable dent at the back cover therefore warranty is waved. What a scam is this. Whats the difference buying from Samsung or refurbished mobile since both have same result.  Shame on you samsung.  Really cheap customer service.

[RedDogRabbit]

Well, this is Samsung Members Canada, not the UAE.

And yes, Samsung's warranty doesn't cover devices that have any physical damage, regardless as to whether or not it's related to what is wrong with the device... unfortunately. 

[Joce1]

Like any other compagnies. Drop your tv from the stairs and let see what the Cie will do ? Nothing

[Helenna]

Hi, we are sorry to hear about your issue. However, we would like to inform you that this is Samsung Members Community Canada.

Unfortunately, any form of physical, accidental or cosmetic damages are not covered under Samsung warranty.

If you need any further information, please contact Samsung support UAE. So that, they will assist you accordingly.

https://www.samsung.com/ae/support/contact/

Thank you.