STUCK IN AIRPLANE MODE LIGHT BLUE

[scarypoolpartey]

Anyone who solved this problem? I cannot use my phone without the SIM Cards. Mobile network cannot be detected. Ive tried inserting both SIM cards to other phone and they both are working fine. Help!

[Khaled75]

Try restarting your phone.

[Khaled75]

Did it work?

[Khaled75]

Did you restart your phone?

[scarypoolpartey]

Yes I did but it didnt work

[Khaled75]

Try going into Safe mode.

[SamsungRightCare]

Hi, scarypoolpartey!

I'm so sorry you're experiencing this. Have you experienced this after your software update? If so, you need to do a factory reset on your phone. You can check the article here on how to do a factory reset: https://www.samsung.com/ph/support/mobile-devices/how-to-perform-a-factory-reset-on-your-galaxy-phon...

Before doing a factory reset, you must back up your personal files first. You can do this by transferring files on your external SD card or laptop/PC through Smart Switch. You can back up data through Smart Switch using this link: https://www.samsung.com/ph/support/mobile-devices/how-to-transfer-and-backup-data-using-smart-switch...

Hope this quick fix will help your concern. Please do let us know if your issue has been resolved. Thanks!

[DikoChid15]

Any update after factory reset??

[kujaji]

Update plz. Same problem

[helppnz]

Any update?