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02-13-2024 09:36 AM in
Galaxy Z- Mark as New
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02-13-2024 10:23 AM in
Galaxy ZHi, I request you to please follow the below steps once and check again.
Here is the path:
Power the device off.
Press and hold the Volume Up key and the Power key.
Navigate with the Volume keys to the wipe cache partition option and press the Power key to select.
Performing a wipe cache partition removes any temporary files that may be causing an issue with the device.
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02-13-2024 10:24 AM in
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02-13-2024 11:31 AM in
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02-13-2024 01:43 PM in
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02-14-2024 04:33 AM in
Galaxy ZHi, I request you to please perform the below steps once and check.
If your phone is misbehaving, it is possible that a third-party app is causing the issue.
To figure out which app is acting funny, you can use the Safe Mode feature.
In Safe Mode, your phone will not run any third-party apps.
This allows you to easily identify and remove the app that may be causing the problem.
To enter Safe Mode, please perform the following:
First, completely power off the phone.
Then, power on the phone and when the Samsung logo appears, press and hold down the Volume down key.
If done correctly, "Safe Mode" will display on the bottom left corner of the screen. If "Safe Mode" does not appear, repeat the steps above.
Once you are in Safe Mode, you can remove the third-party app that is causing issues on your phone.
To exit Safe Mode, simply restart your phone and it will reboot normally.
Important: When you exit Safe Mode, some of your customization options (wallpapers, themes, etc.) may be reset to default.