Z Flip 3 one UI 5.1 fail

[Kel70]

Updated to 5.1 and now unable to receive incoming calls, it is as if I am permanently on Do not disturb but will ring once after caller calls 3 times and hangs up and displays missed call (do not disturb setting is not on). Help......

[5ur3m8]

I've been checking everyday for the last week and a half with no luck...says that I'm on the latest version.

[EmilyL]

https://doc.samsungmobile.com/SM-F711B/XSA/doc.html
This is the latest version showing on my phone. Is it same version with you?

[5ur3m8]

I got SM-F711U1, I found out mine is a U.S issued handset.

[EmilyL]

So how's our problem going to get fixed? What's the point of having a phone that can't take call?

[EmilyL]

I just did the latest update. It's still the same problem

[shaws]

Nope.

[EmilyL]

Exact same problem! Maybe we should go to A Current Affairs to voice it to Samsung! Otherwise they'll just pass us around

[SamsungClaudette]

Hey @EmilyL

I am sorry to hear you are having a similar issue. I suggest sending an error report within 2-3 minutes of the issue occurring for this to be investigated by our research and development team. Error reports assist with identifying any deviations in your device performance. Once analyzed, our team will get back to you with a response to advise further steps.

To send an error report:
Samsung Members app > Support > Error reports > select issue category > Describe issue and frequency > Tick ‘Send system log data’ > ‘Send’ in top right.

Kind Regards,

SamsungClaudette

[EmilyL]

This has already been done. The so call research came back with no problem! Clearly there is a Big FRICKIN PROBLEM!

[SamsungClaudette]

Hey @EmilyL

I am sorry to hear that you are still having this issue. Based on what you've described, I recommend for you to head into your nearest authorised service centre with your proof of purchase so that we can take a closer look into this. Please be aware that due to our Privacy Policy, your device may be factory reset before being assessed. I highly recommend backing up your device via Smart Switch, OneDrive and/or Google to ensure none of your data is lost.

For more information on how to back up your device: https://www.samsung.com/au/support/mobile-devices/back-up-samsung-device/

To book an appointment prior to heading in-store or to drop off your device via Australia Post: https://www.samsung.com/au/support/your-service/main

To find your nearest store: https://www.samsung.com/au/samsungstore/

Kind Regards,
SamsungClaudette