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03-08-2023 02:10 PM in
Galaxy ZSolved! Go to Solution.
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03-09-2023 03:04 PM in
Galaxy ZHey @Joshua89
I am sorry to hear that you are having this issue. Based on what you've described, I recommend for you to head into your nearest authorised service centre with your proof of purchase so that we can take a closer look into this. Please be aware that due to our Privacy Policy, your device may be factory reset before being assessed. I highly recommend backing up your device via Smart Switch, OneDrive and/or Google to ensure none of your data is lost.
For more information on how to back up your device: https://www.samsung.com/au/support/mobile-devices/back-up-samsung-device/
To book an appointment prior to heading in-store or to drop off your device via Australia Post: https://www.samsung.com/au/support/your-service/main
To find your nearest store: https://www.samsung.com/au/samsungstore/
Kind Regards,
SamsungClaudette
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03-09-2023 06:26 PM in
Galaxy ZThe only option to select is $400 screen replacement, if it turns out a new piece of transparent plastic can be used on the screen, is it still going to cost this much? Also when I fill out the form it keeps saying my mobile number is incorrect length. Please help as I have just uninstalled and deleted everything from the mobile.
J
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04-18-2023 10:40 PM in
Galaxy ZHello I'm experiencing the same thing with my phone. The plastic siding is coming off. And I can't get a straight answer from customer service if this is a common problem with the particular phone😤😤😤
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04-19-2023 09:46 AM in
Galaxy ZHey @Jennieceb83
I am sorry to hear that you are having this issue. Based on what you've described, I recommend for you to head into your nearest authorised service centre with your proof of purchase so that we can take a closer look into this. Please be aware that due to our Privacy Policy, your device may be factory reset before being assessed. I highly recommend backing up your device via Smart Switch, OneDrive and/or Google to ensure none of your data is lost.
For more information on how to back up your device: https://www.samsung.com/au/support/mobile-devices/back-up-samsung-device/
To book an appointment prior to heading in-store or to drop off your device via Australia Post: https://www.samsung.com/au/support/your-service/main
To find your nearest store: https://www.samsung.com/au/samsungstore/
Kind Regards,
SamsungClaudette
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08-22-2023 06:56 AM in
Galaxy Z