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Original topic:

Cpu usage problem

(Topic created on: 02-21-2023 07:44 AM)
clayyyons
Active Level 6
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Gaming Hub

image

im using samsung a51 my cpu usage always 100% please fix this samsung its always 100% since one ui 5 update thats there so mamy frame drops while playing
11 Comments
TeamGalaxyRene
Moderator
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Gaming Hub

Hello clayyyons,

We are sorry to hear about your experience with the recent updates on your Samsung Galaxy A51 having issues with full CPU usage, and we apologize for the inconvenience it caused you.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:
 
Step 1. Go to Settings > Software update.
 
Step 2. Tap on Download and install.
 
Step 3. Follow the on-screen instructions.
 
Step 4. Restart your device.
 
 

You may submit an error report through Samsung Members app as follows:

 

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Settings/System".

Step 4. Describe the problem in details and SEND.

 

How to submit an error report on Samsung Members app? | Samsung PH

 

If the problem persists, immediately bring your device to the nearest Samsung Authorized Service Center. Rest assured that our Samsung engineers and technicians are competent to assess your device, offer suggestions, and provide prompt solutions to restore it to optimum performance.

https://www.samsung.com/ph/support/service-center/

 

For more assistance and guidance, you may contact us via our online Samsung Customer Care support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or our Samsung Customer Care direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
 
 
Let us know if you've found a solution by tapping "Accept as Solution" on the answer you like!
 
Stay safe and have a nice day ahead! Thanks for contacting Samsung.

 

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clayyyons
Active Level 6
Gaming Hub
bruh not working
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KateHyacinth
Active Level 5
Gaming Hub
What app are you using to check CPU usage?
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Gaming Hub
@KateHyacinth Thermal Guardian.
@clayyons... The translucent bar you see is an indication of whether your phone is plugged in or not (see the lightning and power symbols). CPU usage should look like a line graph similar to my pic attached here.Screenshot_20230222_003432_Thermal Guardian_1000005626_1676997272.jpg
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clayyyons
Active Level 6
Gaming Hub
ye but mine always at high
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Gaming Hub
I took a second look at your pic. You're right. I didn't notice the blue line graph was at the top!!! That's alarming! And you have no graph points to identify the culprit. Have it checked right away.
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clayyyons
Active Level 6
Gaming Hub
ye please Samsung
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clayyyons
Active Level 6
Gaming Hub
what version is your thermal guardian
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Gaming Hub
4.1.06
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