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Original topic:

Slowdown after Android 13 One ui 5 Update

(Topic created on: 12-22-2022 03:21 AM)
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Ethernum
Beginner Level 2
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Gaming Hub
Apex Legends suddenly slows down and becomes very laggy while playing. The fps was stable at 60 prior this update. Any fixes?
1 Comment
TeamGalaxyRene
Moderator
Moderator
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Gaming Hub

Hello Ethernum,

Sorry to hear that, about your experience with the recent updates on your Samsung Galaxy device having lagging issues while playing games and we apologize for the inconvenience it caused you.

Before you try out the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:
 
Step 1. Go to Settings > Software update.
 
Step 2. Tap on Download and install.
 
Step 3. Follow the on-screen instructions.
 
Step 4. Reset your device.
 
Check also for the available updates for your Apex Legends app and see if its working and there's no lag.
 

You can submit an error report through Samsung Members app as follows:

Step 1. Long press Samsung Members icon on Apps screen and tap Error reports.

Step 2. Tap OK on agreement popup to send system log data.

Step 3. Select Symptom category "Slow device".

Step 4. Describe the problem in details and SEND.

How to submit an error report on Samsung Members app? | Samsung PH

For more assistance, you may contact us on our online Samsung support channels below.

https://samsung-livechat.sprinklr.com/seao/ph/index.html 

 
Or contact our Samsung direct hotline numbers below.
 
#GALAXY or #425299 [Mobile Phones & Tablets]
Available 24/7
 
1-800-10-7267864 [All Product, Toll Free, PLDT]
1-800-8-7267864 [All Product, Toll Free, Globe]
842 221 11 [All Product, Landline]
Daily (8:00am to 8:00pm)
 
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